Frequently Asked Questions

MiEspacio is a platform to discover businesses and book their services. For businesses, we offer a CRM with online booking, client records, team schedules, payments, invoicing and reminders. The status of each module — such as analytics or loyalty programmes — is shown on the features page.

Yes, the basic features are free for every user: search, browsing businesses and the forum. For businesses there is a free plan with the basics, plus paid plans with advanced tools.

Yes, you can browse businesses without signing up. To book, take part in the forum and use other interactive features, you need an account.

MiEspacio is available in five languages: Ukrainian, English, Spanish, Catalan, and Russian. You can switch languages anytime from the language selector.

Currently, MiEspacio operates primarily in Spain, but the platform is accessible from anywhere in the world. We plan to expand to other markets.

Click the "Sign Up" button in the top right corner. Fill in the form with your name, email, and password. Confirm your registration via the link sent to your email.

On the login page, click "Forgot Password?". Enter your email — you'll receive a recovery link. Follow the link and set a new password.

Go to "Settings" → "Security" → "Change Password". Enter your current password and new password twice for confirmation. Click "Save".

Go to "Settings" → "Account" → "Delete Account" and confirm with your password. Warning: this is irreversible: access is removed and personal data is anonymized. Records required for tax, legal, security, or dispute purposes may be retained for the periods described in the Privacy Policy. Company owners must transfer or close ownership first.

Go to "Settings" → "Notifications". Here you can enable or disable various notification types: new bookings, forum replies, reminders, and platform updates.

Open the business page, select a service, choose a date and time, and confirm the booking. You'll receive a confirmation via email and in-app notifications.

If a business requires a deposit or prepayment, the amount, remaining balance, cancellation window, and no-show rules are shown before you confirm. Payment is handled by the business's secure payment provider.

For services that support it, you can join the waitlist with your preferred date, time, and staff. When a matching slot opens, you receive a time-limited offer to confirm it.

Beauty, wellness, health, and pet services may require questionnaires, contraindication checks, consent signatures, or file uploads before the visit. Required steps are shown during booking.

Open the restaurant’s page and choose “Book a table”: pick the date, time and party size, and the restaurant’s own reservation policy is shown before you confirm.

Go to "My Bookings" in your profile. Find the booking and click "Cancel" or "Reschedule". Note that some businesses have minimum cancellation notice policies.

Yes, the system automatically sends reminders 24 hours and 1 hour before your appointment. You can customize or disable reminders in "Settings" → "Notifications".

Verified reviews let you rate the business (1–5 stars) after your visit, and your opinion helps other users decide. Only people who had an appointment can leave one.

Go to "For Business" → "Add Company". Fill in the form with your info: name, address, category, description, contacts. After moderation, your company will appear on the platform.

The job board lets you post offers from your business dashboard with the role, requirements and salary, and receive applications in the same place.

The dashboard includes booking management, client CRM, service catalogue, team management, payments and invoicing, waitlist, reminders, profile settings and online booking. The features page shows the status of each additional module, such as analytics or loyalty programmes.

Yes, MiEspacio has a built-in CRM system. You can maintain a client database, track visit history, segment your audience, and set up automated messages.

The loyalty programme rewards regular clients with points, tiers and personalised offers.

MiEspacio offers a free plan with basic features plus paid plans (Solo, Growth, Pro, Scale, Enterprise) with advanced tools. See the "Pricing" page for details.

You can register and use the current Free package without a card. Any paid trial or subscription is activated through the billing provider, with its price, duration and renewal terms shown before confirmation.

Paid packages can be billed monthly or yearly at the price shown on the pricing page. Subscription payment methods, applicable taxes and billing documents are handled by our Merchant of Record and shown in the billing flow.

Go to "Settings" → "Subscription". You can upgrade or downgrade at any time. Changes take effect immediately, and the price difference is prorated.

Yes, if you're unsatisfied with the service, contact our support within the first 30 days after payment. We'll review your refund request.

Yes, MiEspacio is fully responsive for mobile devices. You can use the platform in any browser on your smartphone or tablet.

MiEspacio provides privacy controls designed to support your GDPR responsibilities. Connections use HTTPS/TLS, selected sensitive fields are encrypted at rest, and our Privacy Policy explains data processing, service providers, and request channels.

MiEspacio works in all modern browsers: Chrome, Firefox, Safari, Edge, and Opera. We recommend using the latest version for the best experience.

Click the language icon at the top of the page and select your preferred language. Your selection is saved automatically.

You can email us at support@miespacio.app or use the contact form on the Contact page.